Ratings are based on the average of all submitted star reviews. We also factor in review recency and consistency to provide a fair and balanced TrustScore.
We do not moderate reviews before they go live. However, our systems continuously scan for suspicious activity, and users can report content for moderation if necessary.
You can reach our support team via the Contact Us page. We typically respond within 1–2 business days and are here to help with both user and business-related inquiries.